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How long will it take for me to
receive my order?
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All our products are handcrafted and made to order.
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For items purchased directly from the site please allow 3-6 weeks for delivery.
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For multiple item orders purchased directly
from the site please allow 8 weeks for delivery.
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For bespoke designs and customised items from
our collections we aim to deliver 8 weeks before the date of your
wedding. [Back to top]
Can you provide urgent orders?
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Urgent orders are possible. Please contact us
with your requirements and we will try to accommodate you.
[Back to top]
I want to help design my tiara, what
is the design process?
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You complete the Tiararama’s Tiara Designer and
submit to us.
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We will review your input and contact you within
2 working days to discuss (if we are unable to do this for any reason we will
let you know).
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From this discussion we will produce a paper
based design of your tiara.
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Once you approve your design, a 50%
non-refundable deposit is required. Your item will be made up for you and we
will send you a picture of your item for your approval. Any
changes can be made at this point.
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Once you are satisfied with your completed item,
the balancing payment is required. Upon clearance of funds, your item(s) will
be sent to you. We aim to ensure that this is no later than 8 weeks
before the date of your wedding.
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Throughout the whole process we will keep in
regular contact with you to inform you of our progress/discuss any issues with
you. [Back to top]
I like one of the designs in your
collections but I don’t like the colour, can I change it?
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Yes, you can change the colour of any of our
items either in our collections or portfolio, by simply choosing the customise
button on the information page of each item and select the colours
you require.
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A 25% non refundable deposit is required to
secure your customised item. We will send a picture (.jpg) of your item
and when you are happy, we will request the balancing payment. We aim to
deliver 8 weeks before the date of your wedding.
[Back to top]
Can we make an
appointment to see you?
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Yes you can make an appointment to come and visit us to discuss your
requirements.
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To make an appointment, simply email or telephone us to arrange a convenient
time.
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Appointments are available Monday to Friday 10am to 4pm, Tuesday and Wednesday
evenings 6pm to 8pm, Saturdays 10am to 4pm.
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All appointments are by arrangement only.
[Back to top]
What are the postage and shipping
prices?
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All postage and packaging costs within the UK
are included within the total price of the item on the website and total price
of commissioned or customised orders. For orders below £25, a standard
rate of £2.50 applies.
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For international customers please ask for a
quote before purchasing by emailing .
[Back to top]
If I am not happy with my item
can I return it?
Can
I cancel an order before it has been made up and will there be a penalty for
doing so?
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Yes you can cancel an order at any time but please read our terms
and conditions carefully with regards potential penalty
charges.
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Providing we are informed in good time the only loss you may incur will be your
non-refundable deposit. [Back to top]
What
does my deposit cover?
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When you place a commissioned or customised order with us we will ask you for a
50% deposit which covers the following:
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A booking fee to secure space in our schedule
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Materials for your order
[Back to top]
How do I make Payment?
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For items ordered directly from the
website we only accept credit/debit card payments via PayPal.
However if you wish to pay by cheque please email us at
info@tiararama.co.uk
quoting the product number, quantity required and your name and address or call
us on 0845 3703110.
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For customised and designed items we accept both
cheque (UK customers only) and and credit/debit card payments via PayPal.
You will be invoiced at the appropriate time.
[Back to top]
What if PayPal is not working?
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If PayPal is not working for any reason, simply
send an email to
info@tiararama.co.uk quoting
the product name and code and quantity required, together with your name and
address or call us on 0845 3703110. [Back
to top]
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